Refund Policy

‍Effective Date: July 20, 2024

At Mallow, we operate under a strict no-refund policy. All sales are final. This means that once a payment has been processed, it will not be reversed or refunded under any circumstances.

Users have the flexibility to cancel their subscription plans at any time. If a user decides to cancel their subscription, the account will remain active and accessible until the end of the current service period. No partial refunds or credits will be issued for the remaining time in the billing cycle.

It is the sole responsibility of the user to ensure their subscription is canceled before the next payment due date. Mallow will not provide refunds for payments made if the user fails to cancel their plan prior to the renewal date.

To assist users in managing their subscriptions, Mallow will send payment reminder emails a few days before the subscription renewal date. These reminders are provided as a courtesy, and intended to provide users with advance notice of upcoming payments, but it remains the user’s responsibility to review their subscription status and make any necessary cancellations.

If a user misses the cancellation deadline and a payment is processed, no refunds will be issued for that payment. Users are encouraged to review their subscription settings and payment schedules regularly to avoid unexpected charges.

For any questions or concerns regarding subscriptions or Mallow's refund policy, please contact the Mallow support team at support@getmallow.com.

Mallow reserves the right to amend this Refund Policy at any time. Any changes will be communicated to users via email or through our website. Continued use of our services after policy updates signifies acceptance of the new terms.

By using our services, you agree to comply with and be bound by this Refund Policy.